Hej, I'm Namarose

I'm the founder of Namarose. I started this brand from my own journey with self-doubt and the search for gentle, effective self-care. Today, I'm here to help you feel calm, confident, and beautiful in your own skin.

Frequently Asked Questions (FAQ)


Welcome to Namarose. Below you’ll find answers to the most common questions about orders, shipping, products, and policies.

Orders & Shipping

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Estimated delivery times are:

  • Denmark: approximately 7–15 days

  • European Union (EU): approximately 7–15 days

  • Worldwide: approximately 7–25 days, depending on destination

Delivery times are estimates and may vary due to customs processing, local carriers, or unforeseen delays.

Q: Do you offer free shipping?
A: No. Shipping costs are calculated at checkout based on your delivery location and order details.

Q: Can I track my order?
A: Yes. Once your order has been shipped, a tracking number will be sent to your email.

Q: What if my order is delayed?
A: International shipping can sometimes take longer than expected. If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you.

Products & Usage

Q: Are your products suitable for all skin types?
A: Our face tools are designed to be gentle and suitable for most skin types. Always use light pressure and discontinue use if irritation occurs.

Q: How do I use facial massage tools?
A: Use on clean skin with a facial oil or serum for smooth movement. Apply gentle, upward strokes from the center of the face outward. Usage guidance is available on our website.

Q: How often can facial massage be used?
A: Facial massage can be used daily or several times per week, depending on personal preference. Consistency is recommended.

Q: When can results be expected?
A: Results vary from person to person. Many users report feeling more relaxed and refreshed with regular use. Visible results depend on consistency and individual factors.

Returns, Refunds & Replacements

Q: What is your return and refund policy?
A: Namarose works with third-party fulfillment partners. Refunds or replacements are offered only in cases where there is a fulfillment issue, such as:

  • Damaged products

  • Missing items

  • Incorrect items

  • Orders that fail to arrive

We do not accept returns or refunds for change of mind, dissatisfaction, or personal preference.

Q: Do I need to return damaged products?
A: In most cases, returns are not required. Customers are usually asked to keep the item and provide photo or video evidence instead.

Q: How do I report a damaged, missing, or incorrect order?
A: Please contact us within 30 days of delivery and include:

  • Your order number

  • Clear photos or videos showing the issue

We will review your case and arrange a replacement or refund if approved.

Q: When will I receive my refund?
A: Approved refunds are processed within 5–10 business days after the issue has been verified.

Payment & Security

Q: What payment methods are accepted?
A: We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Shop Pay.

Q: Is it safe to shop on your website?
A: Yes. All payments are securely processed using industry-standard encryption to protect your personal and payment information.

About Namarose

Q: What is Namarose?
A: Namarose is a confidence-focused self-care brand offering face tools and accessories designed to support everyday rituals and self-expression.

Q: Are your products cruelty-free?
A: Yes. Namarose does not support animal testing.

Q: Where are your products sourced from?
A: Products are carefully sourced from trusted manufacturers and selected based on quality and functionality.

Contact

If you have additional questions, please contact us:
📧 Email: namarose725@gmail.com
📷 Instagram: @namarose_store
📘 Facebook: Namarose

Customer support is available on business days. Responses are typically provided within 24–48 hours.

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Before

This was the girl who didn't love her reflection and struggled to see her own beauty.

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Caption 2

During

This was the moment I chose to care for myself gently and start rebuilding my confidence.

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Caption 3

After

This is the woman who finally sees her own beauty - confident, peaceful, and proud.

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The Struggle Begins

This was when I tried a new cream, hoping it would finally help with my pimples and give me clear skin. Instead, it left my skin uneven, patchy, and damaged, and I lost confidence going outside. I withdrew from friends and hid behind makeup for months. Yet that painful chapter taught me my worth was never tied to my appearance, and it became the foundation for the strength and self-acceptance I carry with me today.

My Turning Point

My turning point came when I stopped chasing perfection and started choosing self-care in small, consistent ways. Over time, I learned that confidence doesn't start when everything looks perfect - it starts when you treat yourself with patience, kindness, and care. That shift helped me separate my worth from my reflection and build a stronger, calmer relationship with myself.

My Lifting & Massage Routine

Next, I introduced the Jawline Lifting Band and facial massage tools into my routine. These small daily rituals helped me feel more refreshed, less tense, and more connected to myself. Over time, my skin felt smoother and my face felt less puffy, simply from taking a few quiet minutes each day to slow down and care for myself. But beyond how it felt, this routine gave me something even more valuable - confidence. That feeling of calm, care, and self-trust is what inspired Namarose.

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